At 36jili, we take the privacy of every Filipino player seriously. This page explains clearly what personal information we collect when you use our platform, how we use it, and the steps we take to keep it safe. We encourage you to read through this policy so you know exactly what to expect when you register and play with us.
Last updated: January 2025
When you create an account on 36jili, we collect the personal details you submit during registration, including your full name, date of birth, email address, and contact number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your player account correctly. We also collect your preferred payment details when you make a deposit or request a withdrawal, so that transactions can be processed accurately and securely. Any information you voluntarily provide when contacting our support team — such as account queries or dispute details — is also retained to help us resolve your concern efficiently. We only collect what is genuinely necessary to operate your account and deliver the services you have signed up for on our platform.
When you browse and play on 36jili, we automatically collect certain technical data about how you interact with the platform. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit during each session. We use this data to monitor platform performance, identify and fix technical issues quickly, and ensure that the experience is smooth whether you are playing on a mobile phone, tablet, or desktop computer. Usage data also helps us understand which features Filipino players find most useful, so we can prioritise improvements that matter most to our community. This information is collected through standard web technologies and is not used to identify you personally beyond what is needed for security and service quality purposes.
All deposits, withdrawals, and in-platform transactions made through your 36jili account are recorded and stored securely. These records include the transaction amount in Philippine pesos, the payment method used, the date and time of the transaction, and the outcome. We retain this data to maintain accurate account histories, process withdrawal requests correctly, and investigate any disputes or discrepancies that may arise. Transaction records are also required for regulatory compliance and responsible gaming monitoring purposes. We do not store full payment card numbers or sensitive banking credentials on our servers — payment processing is handled through secure, encrypted channels that meet industry standards for financial data protection.
36jili does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure partners — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose information when required to do so by law, court order, or regulatory authority. In all other circumstances, your personal data stays within the 36jili platform and is used solely to deliver and improve the services you have chosen to use.
We implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted between your device and the 36jili platform is encrypted using industry-standard protocols, and our servers are protected by firewalls and access controls that restrict who can view or modify stored information. Account access is secured through password authentication, and we encourage all players to use a strong, unique password and to keep their login credentials confidential. Our security systems are regularly reviewed and updated to address emerging threats and maintain the highest practical level of protection for player data. If you ever suspect that your account has been accessed without your authorisation, please contact our support team immediately so we can take prompt action to secure your account.
As a registered player on 36jili, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or out of date. You may also request the deletion of your account and associated personal data, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. If you wish to exercise any of these rights, you can contact our support team and we will respond to your request within a reasonable timeframe. We are committed to handling all data-related requests from Filipino players with care, transparency, and respect. For any questions about this Privacy Policy or how your data is managed, you are welcome to reach out to us directly using the contact details provided in the footer of this page.
36jili may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account or via email. We encourage you to review this page periodically so you remain informed about how your personal information is being handled. Continued use of the 36jili platform after any changes to this policy constitutes your acceptance of the updated terms. If you have concerns about any changes, please contact our support team before continuing to use the platform.
Common questions from Filipino players about how their data is managed on our platform.
If you have any questions about this Privacy Policy or how 36jili handles your personal information, our support team is ready to assist. You can also visit our FAQ page for more general guidance on using the platform safely.