At 36jili, we believe that gaming should always be a fun and enjoyable experience. We are committed to supporting every Filipino player with the tools, information, and resources needed to keep their play healthy and within their personal limits. This page outlines our responsible gaming principles and the practical steps you can take to stay in control.
36jili takes responsible gaming seriously. Here is what we do — and what you can do — to make sure every session stays enjoyable.
You can set a personal deposit limit on your 36jili account to help you stay within a budget that is comfortable for you. Once a limit is in place, it cannot be increased immediately — a cooling-off period applies to protect you from impulsive decisions. We encourage all Filipino players to decide on a realistic budget before they start playing, and to treat that budget as a firm boundary rather than a suggestion. If you ever feel your spending is getting out of hand, adjusting your limit downward takes effect right away. Keeping your finances in check is one of the most effective ways to ensure gaming stays a leisure activity and never becomes a source of stress.
It is easy to lose track of time when you are enjoying a game, which is why 36jili provides session time reminders to help you stay aware of how long you have been playing. You can set a preferred session duration, and the platform will notify you when that time has been reached. Taking regular breaks is a healthy habit that keeps gaming fun and prevents fatigue from affecting your decisions. We recommend stepping away from the screen, stretching, and returning only when you feel refreshed and clear-headed. Responsible play is not about playing less — it is about playing with awareness and intention every single time you log in.
If you feel that you need some time away from gaming, 36jili makes it straightforward to take a temporary break from your account. A cooling-off period can be activated for a set number of days, during which your account will be paused and you will not be able to place bets or access games. This feature is designed for moments when life gets busy, when you feel emotionally overwhelmed, or when you simply want to reset your relationship with gaming. There is no penalty for taking a break — your account and balance will be waiting for you when you return. We want every player in the Philippines to feel empowered to step back whenever they need to, without any pressure or judgment.
For players who feel they need a longer or more permanent break, 36jili offers a self-exclusion option that closes your account for an extended period. Self-exclusion is a serious step and is intended for players who recognise that their gaming habits may be causing harm to themselves or their loved ones. Once self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed, ensuring that the decision is respected and protected. We strongly encourage any player who is struggling with problem gambling to use this tool without hesitation — your wellbeing is far more important than any game. Our support team can guide you through the process confidentially and without judgement at any time.
Your 36jili account gives you access to a full history of your bets, deposits, and withdrawals so you can review your activity at any time. Regularly checking your play history is a practical way to stay honest with yourself about how much time and money you are spending on gaming. If you notice patterns that concern you — such as chasing losses, increasing bet sizes, or playing more frequently than planned — treat those as early signals to reassess your habits. Awareness is the first step toward healthier play, and having clear records makes that awareness much easier to maintain. We encourage all Filipino players to make account review a regular part of their gaming routine.
36jili strictly enforces a minimum age requirement of 21 years old in compliance with Philippine gaming regulations. All new accounts are subject to identity verification to confirm that players meet this requirement before they can deposit or play. We take the protection of minors extremely seriously and will immediately close any account found to belong to an underage individual. If you share a device with younger family members, we strongly recommend using account password protection and logging out after every session to prevent unauthorised access. Keeping gaming away from minors is a shared responsibility, and 36jili is fully committed to upholding this standard across every account on our platform.
Problem gambling can affect anyone. Knowing the warning signs early makes it much easier to seek help and regain control before things escalate.
Gaming is meant to be an enjoyable pastime, but for some players it can gradually shift from entertainment into something that feels compulsive or difficult to control. Recognising the early warning signs is an important part of staying safe, and there is no shame in acknowledging that your relationship with gaming may need attention. The following are common indicators that it may be time to take a step back and seek support.
If you recognise any of these signs in yourself or someone you care about, please do not wait to reach out. Our support team at 36jili is available around the clock and can help you activate account controls, initiate a break, or guide you toward professional help.
You can also contact our team directly via the email address listed in the footer of this page. All conversations are handled with complete confidentiality and without judgement.
Visit Our FAQQuick answers to help Filipino players understand the tools and policies we have in place to support safe play.
Whether you have questions about our responsible gaming tools, need to set account limits, or simply want to learn more about safe play practices, our team at 36jili is always ready to help Filipino players enjoy gaming the right way.